The products and services that feature on Koita.com are offered to you by Koita FZE. Koita FZE is a registered company in Dubai, UAE and is governed according to Dubai and UAE law.

Koita (from here on referred to as ‘we’, ‘us’ or ‘our’) is happy to hear from all our users (from here on referred to as ‘you’ or ‘your’) and address any questions, queries or complaints not already answered in this document. Just email us at info@koita.com.

By using the site, even if you are browsing and have not registered, you acknowledge that you consent and agree to and will abide by these Terms and Conditions, so please read them very carefully. As with all our other policies, these terms and conditions and any other matter connected to ordering on Koita are governed by Dubai and U.A.E. law.

Please revisit our Terms & Conditions policy regularly as they are subject to change without us directly informing you. Only the most recent version of our Terms & Conditions is accessible from Koita, and the most recent version supersedes all previous Terms & Conditions published by us.

To the extent that it is legally possible for us to do this, we offer no warranty that Koita will:

• Fulfill your requirements, both in terms of the product information we provide and the product itself.
• Provide you will error free information about any product or service.
• Correct any inaccuracies that we are alerted to.

As stated in our Terms of Sale, we accept no responsibility for the accurate display of product information, photographs, customer reviews, prices or delivery times. If a price is found to exceed the price stated when you agreed to the sale, we will obtain your written consent to the revised price before charging you for the item. By using Koita, you are accepting our full Terms of Sale, so please read these carefully.

By contributing to our community forum, including the interactive chat room, you consent, confirm and agree to the following: You grant us non exclusive, worldwide, perpetual, royalty free license to use any information or material you post without informing or crediting you. You will not post any comments that are defamatory to or violate the rights of any person or organization. You also consent that you will not post any comments that are unlawful or offensive to any person or group of people for any reason. In addition to this, you also agree that without our written permission, you will not make any comments intended to further the commercial interests of any individual or organization other than Koita or any of our featured brands. If we feel that a comment breaches these conditions, we will remove it without necessarily providing an explanation. You will not transmit or post any files containing software viruses or any files which disrupt the working order of any computer or telecommunication device. You confirm that you have the right to distribute all text and images that you post on any part of Koita. We reserve the right to record, preserve or disclose any information posted anywhere on Koita when this is required by the law or our own good faith and judgment.

All text, images, software, graphics, sound, page layouts and design, including trademark, service marks and patents is protected by international copyright law and cannot be copied or reproduced without our written permission. We own or are licensed to use all material that appears anywhere on Koita.

Koita (from here on referred to as ‘we’, ‘our’, ‘us’) is committed to maintaining the utmost security for your account details, personal information and payments. We are always here to answer any questions you might have about security. Just drop our customer care team an email if you have any questions or concerns that haven’t been answered by this document.

Whenever you log in or make a payment on Koita, we employ Secure Socket Layers (SSLs), which encrypt data so it cannot be easily accessed by third parties who might have unauthorized access to your computer. We never store any financial details.

All the personal information we hold about you is stored on secure servers. For more details, see our Privacy Policy.

Whilst your payment is being authorized, look out for https// in the address line of the page you are directed to. This indicates that your data is being transferred using Secure Socket Layer (SSL) protection. We use industry standard data encryption to make sure no unauthorized parties can access your payment details. We have also introduced secure code services for customers using Visa and Mastercard to shop on Koita.

Phishing refers to the practice of fraudulently contacting people and asking them to provide confidential information, such as bank details, home address and date of birth. From time to time, we will contact our customers asking them to confirm personal details relevant to their order, such as shipping address or telephone number. If you are in any doubt about whether an email you have received is in fact from Koita, please contact our Customer Service Team by email before replying, so we can confirm that the email was in fact sent by us.

Cookies are small text files which your computer stores when you visit certain web pages. We use cookies to help personalize your experience on Koita and to track trends in traffic. Cookies do not collect personally identifiable information about you. You must enable cookies on your computer to purchase any of our products. To find out more about how and why we use Cookies, see our Privacy Policy.