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Terms & Conditions Policy

Koita Information:

The products and services that feature on Koita.com are offered to you by Koita FZE. Koita FZE is a registered company in Dubai, UAE and is governed according to Dubai and UAE law.

Koita (from here on referred to as ‘we’, ‘us’ or ‘our’) is happy to hear from all our users (from here on referred to as ‘you’ or ‘your’) and address any questions, queries or complaints not already answered in this document. Just email us at info@koita.com.

By using the site, even if you are browsing and have not registered, you acknowledge that you consent and agree to and will abide by these Terms and Conditions, so please read them very carefully. As with all our other policies, these terms and conditions and any other matter connected to ordering on Koita are governed by Dubai and U.A.E. law.

Please revisit our Terms & Conditions policy regularly as they are subject to change without us directly informing you. Only the most recent version of our Terms & Conditions is accessible from Koita, and the most recent version supersedes all previous Terms & Conditions published by us.

Making Purchases on Koita:

To the extent that it is legally possible for us to do this, we offer no warranty that Koita will:

As stated in our Terms of Sale, we accept no responsibility for the accurate display of product information, photographs, customer reviews, prices or delivery times. If a price is found to exceed the price stated when you agreed to the sale, we will obtain your written consent to the revised price before charging you for the item. By using Koita, you are accepting our full Terms of Sale, so please read these carefully.

Using The Koita Community Forum:

By contributing to our community forum, including the interactive chat room, you consent, confirm and agree to the following: You grant us non exclusive, worldwide, perpetual, royalty free license to use any information or material you post without informing or crediting you. You will not post any comments that are defamatory to or violate the rights of any person or organization. You also consent that you will not post any comments that are unlawful or offensive to any person or group of people for any reason. In addition to this, you also agree that without our written permission, you will not make any comments intended to further the commercial interests of any individual or organization other than Koita or any of our featured brands. If we feel that a comment breaches these conditions, we will remove it without necessarily providing an explanation. You will not transmit or post any files containing software viruses or any files which disrupt the working order of any computer or telecommunication device. You confirm that you have the right to distribute all text and images that you post on any part of Koita. We reserve the right to record, preserve or disclose any information posted anywhere on Koita when this is required by the law or our own good faith and judgment.

Koita Proprietary Rights:

All text, images, software, graphics, sound, page layouts and design, including trademark, service marks and patents is protected by international copyright law and cannot be copied or reproduced without our written permission. We own or are licensed to use all material that appears anywhere on Koita.

Security Policy:

Koita (from here on referred to as ‘we’, ‘our’, ‘us’) is committed to maintaining the utmost security for your account details, personal information and payments. We are always here to answer any questions you might have about security. Just drop our customer care team an email if you have any questions or concerns that haven’t been answered by this document.

Log in Details:

Whenever you log in or make a payment on Koita, we employ Secure Socket Layers (SSLs), which encrypt data so it cannot be easily accessed by third parties who might have unauthorized access to your computer. We never store any financial details.

Privacy :

All the personal information we hold about you is stored on secure servers. For more details, see our Privacy Policy.

Payment Security:

Whilst your payment is being authorized, look out for https// in the address line of the page you are directed to. This indicates that your data is being transferred using Secure Socket Layer (SSL) protection. We use industry standard data encryption to make sure no unauthorized parties can access your payment details. We have also introduced secure code services for customers using Visa and Mastercard to shop on Koita.

Phishing and Internet Fraud:

Phishing refers to the practice of fraudulently contacting people and asking them to provide confidential information, such as bank details, home address and date of birth. From time to time, we will contact our customers asking them to confirm personal details relevant to their order, such as shipping address or telephone number. If you are in any doubt about whether an email you have received is in fact from Koita, please contact our Customer Service Team by email before replying, so we can confirm that the email was in fact sent by us.

Cookies:

Cookies are small text files which your computer stores when you visit certain web pages. We use cookies to help personalize your experience on Koita and to track trends in traffic. Cookies do not collect personally identifiable information about you. You must enable cookies on your computer to purchase any of our products. To find out more about how and why we use Cookies, see our Privacy Policy.

Other Terms:

www.koita.com will NOT deal or provide any services or products to any of OFAC sanctions countries in compliance with the law of UAE. United Arab of Emirates is our country of domicile We accept payments online using Visa and MasterCard credit cards in AED. If “Credit Card Online” is selected as the payment methods then the details on the Customers ID (Card holders ID) should exactly match that of the credit card used to make the purchase.

Delivery:

We are currently only supporting online deliveries in the UAE. We hope to expand to other countries in the future. At Koita we’re committed to making our delivery process as quick and pleasant as possible, because we know how important it is that your goods arrive on time and in good condition. In order to provide the utmost satisfaction, local deliveries are carried out by a variety of 3rd party couriers (for example Aramex, Skynet, DHL) to provide you the quickest service and the best prices. We use the most competitive regional and international courier delivery services to ensure your items arrive in the speediest and safest way possible. We are more than happy to answer any questions or listen to any suggestions you may have regarding our delivery policy, so please drop us an email at info@koita.com

Privacy Policy:

Koita.com (from here on referred to as ‘we’, ‘our’, ‘us’) is committed to protecting the privacy of every one of our customers. We are always here to answer your questions about the privacy of the personal information you register with us and we obtain by other means and how we use and share it. Just contact our customer care team if you have any questions or concerns that haven’t been answered by this document.

How We Use Your Information:

We only use your information to carry out your order and send you specially selected emails about deals that we think will interest you. We don’t sell your information to any third party organizations and only share it with our trusted partners who help make your experience on Koita.com what it is. It is our responsibility to protect your personal information from unauthorized access by third parties. The details collected from you do not include your credit card details.

How We Obtain Your Information:

We collect a combination of personal and statistical information about everyone who uses our site- whether or not you are a registered user. We store all your information with utmost attention to privacy and security. We also comply with the Payment Card Industry Data Security Standards, which means we regularly assess the vulnerability of all our IP addresses to external interference and we use Secure Socket Layers (SSLs), which encrypt data when you log in or make a payment.

Personal Information We Require:

All our registered users are asked to provide us with the following personal details:

Please note that any credit card details collected from you will not be stored, sold, leased, rented or shared to any third parties. This information is not even available to our staff, even if we wanted access to it. In addition, your credit card transaction is managed by trusted, certified and legally authorized partners that ensure your credit card information is always secure during every transaction. We also store all personal details provided to us by non-registered users and use it in the same way we use the information provided to us by registered users.

Other Information We Might Collect:

Koita and our third party partners, for example advertisers and content providers, may also collect statistical information about you while you use our site. Statistical information that we gather may include where a user is and on the Internet (e.g. the URL that they last came from, the computer’s IP address and the domain types like .com and .ae that the user uses), browser type, which language content is being viewed in, the country and telephone area code where the computer is located, the pages of our website that were viewed during the visit, the advertisements that were clicked on and any search terms that were entered on our website. We do not use this information to identify you personally and we may collect it even if you are not a registered Koita.com user. We also record all telephone calls and save all email contact that our customers have with Koita. This is for the purpose of quality control and the development of our services- but we may also collect additional personal data and information from your telephone calls and emails.

Cookies:

Cookies are small text files that gather information about non- personally identifiable visitors to websites. IP and ULR addresses are gathered through the use of Cookies- as well as the date and time of a visit to our site. Cookies help customize your Internet experience, and are used on most commercial sites. They allow us to help bring you the offers, advertisements and features that are most relevant to you and allow you to save personal details on your browser, such as your password, which will be accessible next time you visit our site. You can adjust your browser to alert you when a website is trying to send you cookies and also to block all cookies whilst visiting our site. Blocking cookies will mean that you are only able to use Koita.com for the purpose of browsing and research rather than purchasing products. Through the use of cookies, we can track previous websites that our visitors and other users of the IP address have been to as well as the search terms entered by users. Cookies are used purely for the purpose of statistical analysis of traffic flows for the improvement of our website, and are never stored in a form in which individual users can be identified. Therefore, they are not used to collect personal information about you. The statistical data collected as a result of Cookies is not transferred to our third party partners in a form that discloses any of your personal details in connection with them. Please be aware that our providers of advertising and content on our site may also use cookies to collect data about traffic flows themselves. We make sure that all our partners follow stringent security and privacy procedures.

Using Koita (Koita.com):

By using Koita, whether or not you are a registered user, you consent, agree and confirm the following: You agree to indemnify us and all our directors, employees and agents from any claims, actions or demands resulting from you breaching these Terms and Conditions or misusing Koita. You agree to the terms set out in our Privacy Policy, our Security Policy, our Delivery Policy, our Returns Policy, our Terms of Sale and all the Terms & Conditions in this document. You agree that we are not liable, as far as we are legally able to be, for any losses resulting from: Your incorrect use or misuse of Koita Unauthorized access to your transmissions or data The content, statements or conduct of third party individuals (including registered Koita users), organizations, whether or not they operate on Koita. You agree that once a product is delivered by us and accepted by you, we no longer hold any liability or obligation. You agree that we have the right to terminate your registration on Koita without providing you with a reason. This will generally only be due to a breach of these Terms & Conditions or an extended period of inactivity. We will not be held responsible for the results of our termination of your account. All users of Koita agree that they will not use Koita for their own commercial purposes unless they receive written permission from us to do this. You agree not to reproduce any text, images, software, graphics, sound, page layouts or designs, including trademarks, service marks and patents that appear on Koita unless you have our written permission to do so. You agree you will not sell or charge any service fee for access to Koita by any other person. Koita reserves the right to withdraw any service, facility or product range that we currently offer our customers or will offer in the future. We also reserve the right to change the prices of any items or services. Koita reserves the right to run advertisements and promote any product or service and allow any individual or organization to promote any product or service on Koita, providing that they have our written permission. We do not endorse and are not responsible for the content or availability of any third party sites which we feature links to. Users must register in order to make purchases on Koita or contribute to the community forums. By completing the registration process, you are confirming that you are 18 years old or above or using this site with the permission of your legal guardian. It is the responsibility of users to inform us if you become aware that anyone is using your account name and password without your permission. It is your responsibility to keep your account name and password safe as you are fully responsible for all activities that take place under your username and password. No information posted anywhere on Koita is intended to be a substitute for medical or professional advice of any kind. Always consult a health professional before you act on any suggestions you read on Koita.

Terms of Sale:

Please read these Terms and Conditions carefully as you must acknowledge that you accept the terms of sale before making any purchases via Koita. Koita (from here on referred to as ‘we’, ‘us’ and ‘our’) is committed to providing our customers with clear information regarding their sale. By confirming that you wish to purchase any item on Koita, you are confirming that you agree with our full user Terms & Conditions. These are accessible on our site and should be read through in their entirety before you make a purchase on Koita. We cannot guarantee that every item displayed on Koita is in fact available at the stated price. We will make every effort to contact our customers if they have agreed to purchase a product and it is not available at the stated price. We will NOT charge you if you do not acknowledge that you agree to continue with the purchase at the revised price if it exceeds the price displayed when you agreed to the sale. We cannot guarantee that every item displayed on Koita is in stock and available for delivery. We will contact customers who have ordered products that are out of stock and customers will NOT be charged for these items. Customers agree to the terms of sale, subject to the stated price for all selected items, and complete their order for their selected items by pressing the ‘confirm’ button at the end of the checkout process. We will send all customers an acknowledgement email detailing the products that they have ordered. This is not an acceptance of the sale on the behalf of Koita. We will send all customers a dispatch confirmation email once their products have been shipped. This confirms that we have accepted to sell the selected items to you at the price specified at checkout unless we have subsequently notified you otherwise. We will notify you if we do not accept sale before we dispatch your items. Customers must notify us if they wish to cancel their order before items are dispatched. We reserve the right to refuse a sale at our sole discretion, however, non-acceptance of the sale on behalf of Koita will usually take place for one or more of the following reasons: The product(s) you ordered are out of stock. We will inform you of this by email. You will not be charged for any products that are out of stock. We will inform you once they come back into stock but you must place a new order if you wish to order the item(s) again. We were unable to authorize your payment. We will inform you of this by email. Your order will be canceled and you must place your order again if you wish to purchase the item(s) by another method. We identify that the product you ordered was priced incorrectly or the description contained incorrect details. We will email you to inform this with the revised details and ask you whether you wish to proceed with the order. You have breached the user Terms & Conditions. We will inform you of this and your order will be cancelled and you will not be charged for it. We are not liable for any delays to our stated delivery times and we cannot guarantee how long it will take to process your payment. Please check the list of countries that we deliver to in our Delivery Policy before placing an order. We may change the terms of our delivery policy at any time so please re-read every time you place an order. If you need further assistance, contact us at info@koita.com. We cannot guarantee an assigned delivery time for your items. If you are not at home when we deliver your order, we will try again at a different time of day. If we still cannot reach you at home, you may have to contact your local postal depot. We accept no liability for items once they have been dispatched and are in the possession of our shipment partners. Once orders have been dispatched we consider the sale to have been completed and the risk of loss is passed onto you. We accept no responsibility if your card details or Koita user name and password are used by another person because you have knowingly or unknowingly shared them outside the Koita site. You are responsible for all activities that occur under your user name and password. These conditions of sale are liable to change at any time and are effective at the time of your specific sale. Please read through the terms of sale every time you wish to place an order. As with all our Terms & Conditions, these conditions of sale are governed by Dubai and the U.A.E. law.

Refunds & Cancellation Policy:

We are currently unable to process any returns for any items shipped to any destination at this time. If you have any further queries regarding our returns policy, please drop us a line at info@koita.com. Please also note deliveries should have approximately 45 days of shelf life remaining (which gives you over a month to drink our tasty milk!).

Why We Collect This Information:

We collect this information so we can personalize your shopping experience and make sure you can easily find what you really want and need. We also use it to process your orders efficiently and accurately (i.e. we might have to call you to confirm an address), for statistical and survey purposes, to make sure you’re included when we consider making site changes and/or adding new product lines and ensure the web content advertisements appearing on your screen are specially tailored to your needs. We will only contact you by email about special offers and deals with your prior consent. We use cookies to assess which advertisements you access and which areas of the site are viewed the most. By measuring traffic flow in this way, we can assess our most popular features as well as areas that need improvement. We do not store any information from cookies for longer than your session on our site lasts, although you can chose to store information by saving your trolley or password.

Who Do We Share Your Information With?

We share your personally identifiable information with the reputable third parties who help process your order, such as delivery and logistics teams and payment processing agencies. All of the third parties that work together with in processing your order have stringent confidentially and security measures and are committed to preventing the misuse of your personal information. We also reserve the right to share your personal details if we believe it is necessary to comply with the law, to protect the safety of Koita or the safety of our users or to protect Koita property rights. We may share non-personally identifiable information, such as your URL or IP address with third party advertisers or third party advertising companies. This information CANNOT be traced to your personal details.

Your Product Reviews:

You can chose to add product reviews and you may be asked to contribute them after purchasing an item, this is an optional rather than obligatory part of being a Koita registered user. Your product reviews may be used in Koita marketing and/or promotional material and or that of the manufacturer of the reviewed product and/or any of our partner companies who we work with to serve customers. You have the right to have your review removed at any time, in this event you should send our customer service team your request by email. You have the option to can submit reviews anonymously.

Koita Community:

As with product reviews, your comments and contributions to the Koita community may be used by Koita in its marketing and/or promotional material as well as that of any of our featured brands, manufacturers or merchants. Your comments and contributions may also be used in the marketing/ promotional material of any of our partner companies with whom we work to serve customers. You have the option of contributing to the Koita community anonymously.

Information Security:

The security of your personal details is of utmost importance to us and we employ stringent security measures to make sure that your details cannot be accessed by third parties who we do not already have a trusted relationship and agreement with. We comply with the Payment Card Industry Data Security Standards, which means we regularly assess the vulnerability of all our IP addresses to external interference and we use Secure Socket Layers (SSLs), which encrypt data when you log in or make a payment.

Your Information Your Rights:

You have the right to view all and any part of the personally identifiable information we keep about you if you inform us of your request in writing. Just contact us at info@koita.com and request us to provide you with all the personally identifiable information that we store about you. You also have the right to change all personally identifiable information that we keep on our records. See the following paragraph for more details.

Changing Your Personal Information:

Once you change or revise your personal information on Koita, we will only contact or refer to you by the newest information that you have provided. Because we make periodic back-ups of information, we may not be able to completely delete your former details, but we will not use them for any promotional and/or customer contact reasons. To change or revise any of the personal information we hold about you, just drop us an email.

Conditions of Use:

By joining and/or using Koita, you confirm that you do not consider the stated Privacy policies a breach of your rights. Please note that our Privacy Policy is periodically updated and that users are bound by the most recent update of the policy. It is therefore the customer/user’s responsibility to continue to check our Privacy Policy for updates. By registering for a Koita account, you also confirm that you do not object to us contacting you via any of the contact details that you provided us with upon registration or after registration.

Opting Out:

Koita users are given the option of registering for our newsletter and other news about special offers and deals. If, at any time, you prefer not to receive email marketing information from us please follow the unsubscribe link at the bottom of each email OR contact us at info@koita.com and instruct us to remove your email address from our database. For us to be able to do so, please include your email address in the body of your email and write “Unsubscribe” in the subject line.” We will process your request as soon as we can. In this way you are modifying your Koita account settings, rather than cancelling your membership. If you wish to cancel your Koita account, please send our Customer Services department an email – with the words ‘Cancel Account’ in the title. Your account will be cancelled and we will delete all personal details that we have stored about you within 28 days. However, we are not responsible for contacting and/ or deleting the personal details about you that we have shared with our trusted partners.